Prop Exchange – Discreet Delivery Policy
At Prop Exchange, we understand the importance of privacy, security, and reliability when delivering your orders. Our discreet delivery policy ensures that all products are packaged and shipped in a way that protects your confidentiality and guarantees safe arrival.
1. Secure & Private Packaging
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All products are packed in plain, unmarked boxes or envelopes with no logos, product names, or identifying information on the outside.
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We use durable, high-quality packaging materials to protect your items from damage during transit.
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Contents are sealed and cushioned to ensure they arrive in perfect condition.
2. No Product Details on Labels
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Shipping labels display only our sender information (without any sensitive or product-specific descriptions) and the recipient’s address.
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No invoices or documents that reveal the nature of the product are attached to the outside of the package.
3. Shipping Methods
We work with trusted global courier services and local postal networks to ensure timely and secure delivery.
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Standard Delivery: Cost-effective and reliable option for non-urgent orders.
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Express Delivery: Fast-tracked service for urgent requirements.
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Tracked Shipping: Tracking number provided for real-time shipment updates.
4. Delivery Timeframes
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Local Orders: Usually delivered within 1–2 business days.
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International Orders: Typically arrive within 3–5 business days, depending on destination and customs clearance.
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Orders are dispatched every day except Sunday.
5. Discreet Customs Handling
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We take care to prepare all international shipments with the correct documentation for smooth customs clearance.
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Where necessary, we describe goods in neutral terms to avoid drawing attention to the contents while still complying with regulations.
6. Customer Communication
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You’ll receive an order confirmation and shipping notification by email or WhatsApp.
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Tracking details are provided once your package is dispatched.
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Customer support is available 24/7 to answer any delivery-related questions.
At Prop Exchange, your privacy is our priority. Every package is handled with the utmost care, from our facility to your doorstep, ensuring a safe, discreet, and hassle-free delivery experience.